Our PoLICIES

Cancellations, Reschedules and Late Policies listed below are in effect starting September 1, 2024, for current clients and are in full effect now for new clients. While we understand things happen, this is our livelihood and missed appointments can result in us not being able to cover an important expense. Each of our stylists are self employed and this is their job. The start of this new policy is to protect them and their dependent on income. Please understand your appointments are very important to us and we understand sometimes you need to cancel/reschedule last minute, in this case, we will try to work with you.** Allowing a more than 24-hour grace period gives us time to fill your spot with someone on our waiting lists. (48-hour grace period for Massages) Your appointments are your responsibility to remember in order to avoid these fees. We do provide appointment reminder cards and our system does send 24-hour notice reminders. However, these are automatic and computers can glitch and mess them up so they should not be solely depended on. You are also always welcome to call and double-check your appointment, if we don’t answer a voicemail will always be heard and returned.

Cancellation/ Reschedule Policy